Amherst Supply

Content

In-Store Pickup

Deliveries

General Information

In-Store Pickup

In-store pickup is available during our store hours: Monday to Friday, 7:30 AM to 5:30 PM and Saturday 8:00 AM to 4:00 PM.

Order Processing:

Orders placed before 3:00 PM will be ready for pickup the same day.
Orders placed after 3:00 PM will be ready for pickup the next business day.
You will receive an email or text notification when your order is ready for pickup.

Pickup Procedure:

Visit our store at 1500 Alma Street, Amherstburg, during business hours.
Present your order confirmation email or ID at the customer service desk.
Our staff will assist you with retrieving your order.

Deliveries

Service Areas:

We deliver within a 100km radius of our store located at 1500 Alma Street, Amherstburg

Delivery Schedule:

Deliveries are made Monday to Friday, between 7:00 AM and 3:00 PM.
Same-day deliveries cannot be guaranteed; however, we will make every effort to accommodate it if we can.
Orders placed before 12:00 PM will be delivered the next business day.
Orders placed after 12:00 PM will be delivered within two business days.

Delivery Fees:

Our delivery fee begins at $50 and increases based on distance, product handling, and special instructions.

Delivery Procedure:

We strive to place materials in the requested area whenever possible.
If obstructions could cause damage, we will find the safest alternative location.
A signature is required upon delivery. If a signature cannot be provided, we will take a photo as proof of delivery.
We will promptly inform you of any issues or delays during delivery.
Any discrepancies or damages will be reported immediately.

General Information

Order Tracking:

You can track your order status through our website or by contacting our customer service team at (519) 713-9318

Returns and Exchanges:

Please refer to our Refunds page for information on returns and exchanges. In-store returns are accepted during business hours.

Customer Service:

For any questions or concerns regarding your order, please contact our customer service team at hello@amherstsupply.com

Thank you for choosing Amherst Supply for your building needs. We strive to provide exceptional service and ensure your satisfaction with every order.